Just follow the simple steps below to get going.
 

1. Pick your Mobile Phone Manufacturer from the list provided on the left hand side. (If you dont see your Mobile Phone Manufacturer then please e-mail us on support@mobilephoneservicecentre.co.uk.)
   
   
2. Fill out the user friendly form, If you need help or are unsure just e-mail us on support@mobilephoneservicecentre.co.uk.
   
   
3. Once the form is sent you will get an estimate of the cost to repair your phone.
   
   
4. If you are happy with your estimate you need to send your Mobile Phone to us. (Please read our repair procedures and disclaimers)
   
    

Repair Procedures

PACKAGING 

Please ensure that the headset is well wrapped and packaged. Please do not send the phone in it's original box. If the fault is a power/charging fault then please also send in the battery and charger. We cannot be held responsible for any units that have been damaged in transit.


SIM/ MEMORY CARDS

It is imperative that the sim/ memory card is removed and kept safe. It Must not be returned with the phone and we cannot accept any responsibility for cards, credit on pre-pay cards, or call charges on contract phones. If we do receive a sim/ memory card it will be disposed of on site for security reasons. Please remember to treat your sim as you would a bank credit card.


DATA/ WAP SETTINGS/ RINGTONES & LOGOS

Please be aware that part of the test procedure may include upgrading the software on your phone. If the memory is cleared and reset as part of the repair process, Mobile Phone Service Centre cannot be held responsible for any kind of data lost.

INFORMATION

Please include the following information with the handset

• Full Name
  
• Address Details
  
• Day Time Telephone Number
  
• E-mail Address
  
• Please clearly state the nature of the fault and indicate if this fault is intermittent.  

POSTAGE

We recommend send your package with Recorded Post or Special Delivery to ensure traceability. We suggest nothing is written on the outer package that would indicate the contents for extra security. Here are some companys and links which might be helpful Royal Mail or Parcel2Go.


Letting You Know

We will contact you to let you know that your phone has arrived with us then we will undertake the repair.


Completion

Upon completion of the repair we will then contact you to arrange payment.


Payment

Once the payment is received your repaired phone will be returned to you by citylink 24hr courier.

If you have any further questions please e-mail us support@mobilephoneservicecentre.co.uk



WARRANTY

If the unit is in warranty the engineer will repair or replace the phone depending on the manufacturers procedure. Physical or liquid damage is not covered by warranty.


PROOF OF PURCHASE

A copy of proof of purchase must accompany the phone to validate the warranty. Failure to do so may delay the turnaround time of your repair.


THIS PROOF IS ONLY NEEDED IF YOU WANT TO GET THE REPAIR DONE UNDER WARRANTY


If your phone cannot be repaired, with your permission we can safely dispose of your equipment to save return p&p costs.

NB Only applies to non-warranty repaires.


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